Privacy Policy

At BalanceMotion House, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our nutrition planning services.

Information We Collect

We collect information that you provide directly to us when you register for our services, complete consultation forms, or communicate with our nutritionists. This may include your name, email address, age range, health goals, dietary preferences, and any health-related information you choose to share to help us create personalized meal plans.

We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us improve our services and provide a better user experience.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our nutrition planning services. This includes creating personalized meal plans, providing nutritional guidance, scheduling consultations, and communicating with you about your account and our services.

Your health and dietary information is used solely for the purpose of developing appropriate nutrition recommendations. We may use aggregate, de-identified data to improve our services and develop new programs, but this information cannot be traced back to individual users.

We may also use your information to send you important updates about our services, respond to your inquiries, and provide customer support. With your consent, we may send you educational content and tips related to nutrition and healthy aging.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep this information confidential.

We may disclose your information when required by law, to protect our rights or safety, to investigate potential violations of our terms of service, or to protect the rights and safety of others. In the event of a business transfer or merger, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data storage, regular security assessments, and staff training on data protection practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections for your data.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. You may also request that we restrict or stop processing your information, though this may affect our ability to provide certain services. To exercise these rights, please contact us using the information provided below.

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or contacting us directly. Even if you opt out of promotional messages, we may still send you important service-related communications.

Cookie and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

We use analytical tools to understand how users interact with our website, which helps us improve our services and content. This information is collected in aggregate form and does not identify individual users.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and indicate the date of the most recent revision. We encourage you to review this policy periodically.

If we make material changes that significantly affect how we handle your personal information, we will notify you by email or by posting a prominent notice on our website before the changes take effect.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights regarding your personal information, please contact us through our website's contact form or email us directly. We are committed to addressing your concerns promptly and transparently.